Overview
Effective Date: October 24, 2025
Thank you for shopping with TrulyEvolved. We value your satisfaction and aim to provide the best products and services. Please review our updated refund and cancellation policy below:
Digital Products
All digital products sold through TrulyEvolved are final sale. This includes downloadable templates, ebooks, planners, and any other digital content.
- No Returns, Exchanges, or Refunds: Due to the nature of digital products, we do not offer returns, exchanges, or refunds once a purchase is completed.
- Access Issues: If you experience technical difficulties accessing your digital product, please contact us at support@trulyevolvedofficial.com so we can assist you promptly.
Apparel
We partner with Printify for apparel products, and all items are carefully inspected before shipping.
- Damaged or Defective Products: If your product arrives damaged or with a manufacturing defect, please contact us within 20 days of delivery. Include a clear photo showing the issue. Printify will provide a free reprint or a refund. There is no need to return the damaged product.
- Order Changes or Cancellations: If your order has not yet been sent to production, you may cancel or make changes. This includes:
- Adding or removing products
- Updating shipping details
- Changing the shipping method
For any questions regarding apparel orders, please reach out to us at support@trulyevolvedofficial.com.
Scheduled Services
All TrulyEvolved services, including coaching sessions and consultations, follow the policies below:
Refund Policy
- Refunds are not available once a service has begun.
- Refunds may be issued prior to the start of a service according to the cancellation policy below.
Cancellation, Late, and No-Show Policy – Services
- Cancel more than 48 hours before your appointment: No cancellation fee
- Cancel 48 hours before your appointment: $10 cancellation fee
- Cancel 24 hours before your appointment: $20 cancellation fee
- Cancel less than 24 hours before your appointment: $30 cancellation fee
- No-show or arriving 11+ minutes late: $40 cancellation fee (a 10-minute grace period applies)
Important Note: All fees will be deducted from the prepayment amount, and the remaining balance will be refunded.
Cancellation, Late, and No-Show Policy – Consultations
- Cancel more than 48 hours before your appointment: No cancellation fee
- Cancel 48 hours before your appointment: $3 cancellation fee
- Cancel 24 hours before your appointment: $5 cancellation fee
- Cancel less than 24 hours before your appointment: $7 cancellation fee
- No-show or arriving 6+ minutes late: $10 cancellation fee (a 5-minute grace period applies)
Important Note: You’ll receive an invoice for your cancellation fee, and payment will be due immediately.
TikTok Services
Payment is due at the time of booking.
Your intake form must be submitted within 3 business days of purchase unless an extension has been requested and approved before the deadline.
Service preparation begins once your completed intake form is received. Once your intake form has been submitted, work on your service has begun and no refunds will be issued.
If your intake form is not submitted within 3 business days and no extension has been approved, your order may be canceled. Refunds are not automatic. Any refund requests will be reviewed on a case by case basis, and approved refunds may be subject to a $10 administrative fee.
If I do not receive your completed intake form within 10 business days of your purchase, your order will be considered abandoned and canceled. No service will be provided, and you will not be eligible for a refund.
If TrulyEvolved is unable to deliver the service due to unforeseen circumstances, a full refund may be issued.
By purchasing a TikTok service, you acknowledge and agree to these terms.
Contact Us
If you have any questions or concerns about our policies, feel free to contact us at support@trulyevolvedofficial.com. We are here to assist you and ensure your experience with TrulyEvolved is exceptional.
By completing a purchase or booking a service through TrulyEvolved, you acknowledge and agree to abide by the terms outlined in this policy. TrulyEvolved reserves the right to update or modify this policy at any time without prior notice.
Thank you for your understanding and support.
Sincerely,
Shardé Washington
Founder & Owner, TrulyEvolved